Hi @sSuperman. If the video or Live View on your Doorbell has a hue or color over it, try resetting it by holding down the setup button for at least 20 seconds. After the reset is complete, set the Doorbell back up in the Ring app using the steps under Set Up a Device and test out the Live View. If that doesn't work, other neighbors have gently tapped the side of their Ring device as @SolarEclipse mentioned and this helped resolve it. However, make sure you exercise caution if you choose to try that step as we don't recommend doing anything that may damage your Ring device. Should this concern persist, our support team can provide further assistance at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2022 09:35:13
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Caitlyn_Ring
Hi @sSuperman. If the video or Live View on your Doorbell has a hue or color over it, try resetting it by holding down the setup button for at least 20 seconds. After the reset is complete, set the Doorbell back up in the Ring app using the steps under Set Up a Device and test out the Live View. If that doesn't work, other neighbors have gently tapped the side of their Ring device as @SolarEclipse mentioned and this helped resolve it. However, make sure you exercise caution if you choose to try that step as we don't recommend doing anything that may damage your Ring device. Should this concern persist, our support team can provide further assistance at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2022 09:35:13
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