Responses (3)

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Mahashree
I have the same issue as well. The device now seems to have switched off. I am getting no luck wih support calls either
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06-06-2020 13:30:58
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solarin

I am having the exact same issue. What is worse is that I deleted the doorbell device from my Ring app in the hopes that I could reinstall the device. When I did this, it would not receive power still and the mechanical doorbell (installed with the pro power set-up) kept ringing the doorbell every 3 or so seconds for a few minutes. Eventually it stopped and starting buzzing. I quickly disconnected the screw from the front terminal as it was overheating and would have eventually burned out the transformer.I am stuck at this point and could really use some help.

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23-07-2020 23:10:14

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Caitlyn_Ring

Hey neighbors! In the instance that your Pro does not appear to be receiving adequate power or going into setup mode, you'll want to try resetting it. You can reset the Doorbell by holding down the setup button for at least 20 seconds. Once that's done, try to set it up in the Ring App again and see

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24-07-2020 17:37:48

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grogers

What does this statement in the device health report mean ?Your Ring Doorbell Pro's Wi-Fi signal strength is Good, and its power level is undefined. Power level is undefined?

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11-01-2021 12:54:32

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Tom_Ring

Hi @grogers. Your Ring Pro should produce a "clean bill of health". An undefined power level simply means that there are no abnormalities. If there was a low power issue, for example, it would be indicated in the Device Health Report. I hope this information helps.

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13-01-2021 19:45:02

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grogers

Tom, thanks very much. One wonders why they don't make this information easily available somewhere online for their consumers.

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14-01-2021 21:08:43

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Tom_Ring

Hi @grogers. You are very welcome. I can absolutely pass this feedback along to the appropriate teams!

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19-01-2021 21:48:00

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grogers

Thanks Tom. How would I know about any action taken based on my feedback?

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22-02-2021 11:08:33