Ring Video Doorbell

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Ring doorbell not ringing or connecting
battery-video-doorbell
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Ongoing problem where my battery doorbell will just stop working. Nothing happens when you push the ring button or when you push the orange button on the back. If I hold the orange button down to reset it, the light flashes white once then blue serval times. And then I try to reconnect to the app but nothing happens still. And yes my battery is fully charged as indicated when I plug it in, even for days. And yes wifi is all good and connected to my chime pro, as I could still connect and see everything live on the camera via the app. This will continue and then suddenly work for a few days and then.. just not.. Any ideas? Or is my camera just dying a slow and painful death? Thanks.

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01-11-2022 09:15:52

Responses (1)

  • T

    Hi @Samiam1. I suggest reaching out to our support team so they can run some diagnostic test and determine what is happening. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    03-11-2022 05:21:57

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