Ring Doorbell Not Recording Videos or Snapshots. Black videos

Ring Doorbell recording black video Asif something covering lens. I've done all the steps mentioned, including checking internet speed and reinstalling the app, plus contacted customer support. The only support I got was $10 off my next subscription, which is current. I can get a live feed, however, my Ring doorbell suddenly stopped recording motion videos or taking snapshots. All videos are black, As if something is covering the lens. The only thing I get is an alert that someone's at my door. Extremely frustrating and Ring support is horrible. Had the doorbell less than 2 year's.