Ring doorbell going off on it's own
My ring dorbell (not hardwired) has started going off on it's own, randomly. Sometimes it's 10pm, sometimes is 4am, 8am, etc. No rhyme or reason. I've taken it down and charged it, I've wiped it down and tightened it when I have it connected so it's not moving in the wind, etc. The button does not seem to be stuck and it'll be fine for a few days then go off 4 times in a row. Anyone have any ideas?
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04-11-2019 05:43:55
Responses (3)
- J
Hi, We had the same problem, our ring doorbell went off twice last night, one at 20:59 with a motion sound notification through our ring chime together with a notification on our phones to which I entered the ring app through the notification to check but no-one was there so I then checked our cctv and saw the light had come on twice on the ring doorbell like it had been pressed. We then received a second notification on phones at 21:16 ( didn’t hear chime this time but was upstairs with tv on so maybe just didn’t hear it, not sure) but again no-one was there (no lighting of doorbell this time on cctv). We have wireless ring system with battery powered ring doorbell and plug in boosted ring chime. Battery has almost full charge, doorbell’s clean, good and sturdy so no idea what went on???
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01-10-2020 08:24:46
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THi @JDMM . Yesterday we were experiencing issues with our Processing Infrastructure which resulted in delays in our Ring devices. This has since been resolved and everything should be back to normal.
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02-10-2020 09:28:46
KHi I haven’t received any notifications from my ring doorbell since the 9/30. I’ve checked everything including reloading the app, checking my subscription plan etc and still not receiving any notifications nor can I access live view. What is the status of the fault rectification?
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02-10-2020 09:34:28
THi @Kelleigh . Last week we were experiencing issues with our Processing Infrastructure which resulted in delays in our Ring devices. This has since been resolved and everything should be back to normal. If you are still experiencing delays, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-10-2020 09:09:56
- M
This happens all the time with our unit as well. If this wasn’t a gift, I’d disconnect and go without. It’s definitely frustrating, as we even went so far as to purchase a second battery to eliminate that potentially being the issue. Good luck everyone!
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09-02-2022 01:18:03
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Chelsea_Ring
This definitely is not normal behavior @Schrothtastic . Give our support team a call at 800-656-1918. They'll be able to take a further look into this and determine the next best step on getting your device up and running to its full potential. Thanks!
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05-11-2019 12:45:24
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