Ring Doorbell 4, fully charge batter showing at 0%

I have a ring doorbell 4, I have a number of other ring products too. After fully charging the battery over night and the battery showing as green, I put the battery in the ring doorbell, the unit functions (capturing alerts, live preview after alter, recording, etc) except from wanting to press live view whenever I like (no alert). The live button is greyed out but I can still press it however live doesn’t work. I get an error saying: the battery is at 0% code P3-11 If I check the device health it shows power source battery but then for battery level is says add battery. From the device overview screen the battery indicator shows green and full. I’ve tried with a number of batteries and I get the same result. I’ve reset the device full and reinstalled it and updated it fully. Nothing works !