Ring Video Doorbell
Ring Doorbell 4, fully charge batter showing at 0%
I have a ring doorbell 4, I have a number of other ring products too. After fully charging the battery over night and the battery showing as green, I put the battery in the ring doorbell, the unit functions (capturing alerts, live preview after alter, recording, etc) except from wanting to press live view whenever I like (no alert). The live button is greyed out but I can still press it however live doesn’t work. I get an error saying: the battery is at 0% code P3-11 If I check the device health it shows power source battery but then for battery level is says add battery. From the device overview screen the battery indicator shows green and full. I’ve tried with a number of batteries and I get the same result. I’ve reset the device full and reinstalled it and updated it fully. Nothing works !
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13-12-2023 07:54:10
Responses (31)
- J
I have exactly the same situation and same problem. Doorbell has worked fine for years, now it randomly fails to show live view and says “add a battery”. Not low battery, but add a battery. Maybe Ring has broken it with a software update. It would be really helpful to get a response from Ring about this issue which I’m sure is affecting quite a few people. Does anyone know how to get in contact with them? Or has any other user spoken to support about this?
•1
09-09-2023 07:37:47
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- R
Been in touch with Ring help desk and I’m getting a new one sent out from them. Excellent service
•2
15-12-2023 11:16:49
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user57802
Hi, I’ve never had any issues with my ring doorbell 2 until this past couple of weeks. One minute it’s online with battery at 100% and then next minute it’s offline or live view not working saying the battery needs changing. This literally happens minutes apart. I brought a new battery and fully charged it but the issue continues. I’ve performed resets, reconnected to Wi-Fi, rebooted Wi-Fi but it still keeps happening. Please can someone help?
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09-09-2023 08:59:26
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