Ring Video Doorbell
RIng Doorbell 2nd not connecting
Hi I have a ring doorbell 2nd generation but it wont work. It always failed with „setup did not complete check your internet connection“. I already got a second device but the failure is always the same. I also checked different setups like: -) Different Passworts and channels on the LTE Router (TPLINK) -) Different Smartphones for the configuration (Huawei and Samsung) -) Multiple factory resets -) Connection via a TP Link WLAN Extender But nothing helps and I don’t understand that because all other devices have no Problem with the internet and Wlan. So is there any special hack that I can do or is the ring doorbell an unusable product.
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21-07-2023 07:44:56
Responses (2)
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Nope. Nothing you can do. The first time I called, Ring sent me a Chime (Wi-Fi extender) because they said my router was too far. When I got the Chime, it still didn’t work. Second time I called, they told me the doorbell no longer holds the power needed to work and I would need to buy a new Ring doorbell!!! Beyond frustrated!
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25-07-2023 02:35:53
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Caitlyn_Ring
Hi @Harald85. Is your wifi network dual-band? If so, try creating a guest network utilizing only the 2.4GHz network and attempt to connect the Doorbell to this guest network. Additionally, ensure the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your router. If these issues persist, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-07-2023 11:49:54
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