Ring Video Doorbell
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Ring doesnt notify only when daughter comes home
My notifications go off all day long but whenever my daughter gets home from school lately it doesn't notify me. Its only her - and its not the same time every day. At first I thought it was our wifi maybe playing up around that time frame in the afternoon but I have checked the wifi and there is no issue. I get alerts from others. my husband doesn't get them from her on his phone either. could it possibly be something she has electronic that could block the signal - maybe her phone or ear buds? its just so weird - I have checked all settings and i don't have anything on snooze or mode settings on.
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20-09-2023 05:33:03
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Justin_Ring
Hi @monica72. I don't believe your daughter's earbuds or phone would interfere with the Doorbell signal, causing it to not notify you when it detects her motion. I would try the following steps to see if they help resolve your concern:- [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera).- Reboot your router by powering it off for a few seconds and then powering it back on.- Verify that your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229).- Check your Motion Settings and increase your [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Using-Camera-Motion-Zones), just in case. Also, if your Doorbell is battery operated, change its [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to Frequent If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call to further investigate.
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21-09-2023 22:28:03
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