Ring Video Doorbell

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Ring App incorrectly Displaying Offline/Not capturing Video

My doorbell device is connected and I get motion alerts on my phone. Within the App, the device shows offline and does not capture video. Ring online also does not show device. I have reset the connection multiple times, I have removed and installed device entirely, yet same result. The address is correct and it is the only device that I have. Connection signal is very strong, high speed and only 15 ft from router.

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17-05-2020 15:00:38

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