Removing a privacy Zone
I'm having trouble removing a privacy zone. The doorbell camera has a zone defined, but does not recognise it as a zone that I can delete. It does not show up as Privacy Zone 1 (and I can't tap on it to select it and edit it) I can create a new Privacy Zone 1 over the top of it and edit that zone (and delete it) But this other zone still exists, I can't select it, I can't edit it or delete it Has anyone else had this problem?
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17-03-2021 03:38:27
Responses (2)
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I do not have an option to remove a privacy zone, either. Only can add. How can I eliminate the existing privacy zone?
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28-10-2021 06:13:01
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CHi @Infocraver. You should have the option to remove a [Privacy Zone](https://support.ring.com/hc/en-us/articles/360028035532-Creating-and-deleting-Privacy-Zones) if you have one set up already. To delete a Privacy Zone, follow the steps below: * Open your Ring app. * Tap the three-lined menu on the upper left-hand side of the screen to open the side menu. * Tap **Devices** . * Select desired device. * Tap **Device Settings.** * Tap **Privacy Settings.** * Select the zone you wish to delete. * Tap **Edit Privacy Zones.** * Tap the trash can icon. * Confirm you wish to delete the zone. If these steps don't work, try doing this on a different smartphone or tablet with the Ring App installed (if you have access to one) and make sure your Ring App and phone's OS are fully updated.
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28-10-2021 08:24:04
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Caitlyn_Ring
Hi @Stimo65. Have you tried editing the Privacy Zones on a different smartphone or tablet to see if it still doesn't let you remove one? Would you mind sharing a screenshot example of the Privacy Zone you're unable to remove?
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17-03-2021 07:41:59
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