Ring Video Doorbell

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U
Removed cameras from account, but need footage
recording-length
troubleshooting

Long story short, I just moved and was selling items I no longer needed. A woman and her friend bought a dresser from me that they picked up. A week later and the woman filed a dispute with venmo to get her money back and for whatever reason, venmo automatically refunded her. I don’t even understand what happened, but I literally just received the dispute email. Anyways, if my doorbell cam was working properly that day (I’ve often had issues with battery life and delayed recordings), I would be able to show that I helped them load the dresser. The problem is that I let the buyer of my house keep the doorbell, so I deleted it from my device list. I didn’t know this wouldn’t allow me to see all previous recordings. Can I somehow view any of them??! This would help stop a scammer.

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29-06-2022 03:54:43

Responses (2)

  • U

    I would need June 22 9:08 am.

    0

    29-06-2022 03:56:42

    • T

      Hi @user15948. SolarEclipse is correct here. Once the Doorbell is deleted from your Ring app, the videos are no longer accessible. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices).

      0

      29-06-2022 05:48:06

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