‎Remove unresponsive device

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U

user33805

Remove unresponsive device

app-settings

cs-support

hardwired-battery-video-doorbell

I have a ring video doorbell 2 which has malfunctioned and is totally non-functional (customer support have tried to fix this but with no success). When I try to remove the device from the location it’s part of, I can’t as the ‘device settings’ gear icon doesn’t open the settings menu so I can’t navigate to ‘general settings’ and ‘remove device’ as all the guidance I can find online suggests. Any suggestions welcome.

394 •

0 •

2 •

19-01-2023 08:41:05

Responses (3)

J
Justin_Ring
Hi @user33805. I recommend also making sure your Ring app and phone are up-to-date with the latest updates. If you have done this and are still having the same concern, the next best step is to continue to work with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to further investigate your concern. Since you have worked with them before, you might be elevated to our more advanced technical team for them to continue helping.
0
•
20-01-2023 10:35:27
•
U
user33805
Thanks Justin. I already had the latest version of the app but I tried it again a few days later and was able to remove the device.
2
•
21-01-2023 09:52:18
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
23-02-2023 12:38:08
•