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Ring Video Doorbell

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Recall? Ring Doorbell Malfunction
hardwired-video-doorbell
cs-support

I’ve had my ring doorbell for a year or two. My internet is through AT&T which had an outage for 3 weeks because someone stole the copper wiring. Ever since it was restored, my ring doorbell would not do a white ring to reset it. It has been about 2 weeks. Well, today my doorbell rings and I go to check the door and no one is there. I sit back down to find that it rings again. I get back up to check and again no one is there. I then start to hear my doorbell box buzzing and continuing to do random rings. We ignore it and it finally stops, but then start to smell a burning rubber/plastic smell. We immediately disconnect the doorbell and the battery connected to the doorbell box inside the house. Has there been a recall on these things? Has this malfunction started home fires? Is ring going to replace my doorbell?

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23-05-2023 06:06:04

Responses (2)

  • J

    Hi @mia8907nca. Thank you for sharing what is happening with your Doorbell. For this type of concern please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    24-05-2023 05:13:30

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      23-06-2023 05:13:55

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