Responses (1)

B

BNashed

Having the same issue. I installed 2 Ring Pro doorbells a couple of days ago, and they worked fine for about a day, and now they keep disconnecting! I get an alarm for motion, by the time I open it freezes (activating) and them turns on, sometimes it took over 15 seconds to open, and sometims I had to restart my phone to make them work!. I use them with x2 Ring chime, and my router is less that 8 ft of both. I have 2 security camera, and I am thinking not to install them.

0

•

28-08-2020 02:14:08

•

Reply

T

Tom_Ring

Hi neighbors! We have a Community article [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) that can offer some assistance to your concerns. If you've tried these steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

28-08-2020 18:54:28