No Audio

Question

The audio on my doorbell suddenly stopped working. People can hear me talking, but I cannot hear them. I just took the cover off and reset it, but that didn't do anything. Does anyone have any other suggestions?

Tom_Ring · Answer

Hi @StephNutt83. Audio issues are often related to your network. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) goes over some steps you can take to improve the audio quality of your Ring Doorbell. If you are still experiencing poor audio quality, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Ring Video Doorbell

Rain damage

Didn't find an answer ?