Poor Audio Quality
Just purchase ring Pro I'm satisfied with everything except the audio quality. Someone rings the bell they cannot understand what I am saying it sounds garbled like I am talking through a a vibrating tin can. I maybe can understand 1/3 what the person is saying on the inside of the house. I have strong WiFi I even tried the ring Wi-Fi extender my RSSI is at 50. I have a 24 volt 40 VA Transformer I set it up to bypass the doorbell I also tried powering it through the doorbell. Unless someone has any other ideas I am at the end of my rope. I don't know I just got a defective one or not. I am contemplating going to a different brand of video doorbell
11220 •
2 •
3 •
30-04-2020 10:37:17
Responses (12)
- J
I am on my second Ring Doorbell Pro. I still have nothing but constant background noise even when no wind is about. I have really good upload and download speed and I have even changed the Wifi from 2.4 GHz to 5Ghz. Still have background noise issues. Please help
•0
01-05-2020 01:27:53
PReally sympathise with you, as I have problems with ours, sounds like there is constant wind blowing over the Mike, even though the air is still! Not sure that I trust the Ring device anymore, as it fails to pick up movement sometimes!
•0
01-05-2020 08:18:51
CHey neighbors! We have a Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) that goes over how to fix poor audio quality by making some adjustments to your router. If you find that none of the steps taken in this article help out the audio quality, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch).
•0
01-05-2020 07:51:10
JNo, your answer is something I would except from a fresh out of school level zero tech person to say. I have been in the IT field for about 30 years how about you Chelsea give this to a Tier 3 or 4 Tech. If you think I would not of tried to do a channel change or an increase 2.4 GHz to 5GHz before I posts stiff like this him you need to have better people supporting you Customers.
•1
02-05-2020 12:26:31
- T
I have just changed from blink and Swann to try RING. But the sound quality is rubbish on both camera and door bell. By modem is only 12 feet from the camera ! Spent an hour on line with RING but items still not working. Not sure how to get them working like the other manufacturers. Any ideas or tips
•0
17-07-2020 06:51:24
•
- M
I truly believe that Ring/Amazon are not willing to fix this. It is not the Wifi connection. I have 4 of them around my home -- the Video is normally excellent -- audio ABSOLUTELY horrible. I can never hear or speak clearly -- might as well have a barking dog. I have own mine for about 3 years now and tried everything (I have extreme internet and Wifi connections), but the audio has allow be dreadful. The commericals shown of someone talking to another via the Ring camera is not accurate at all.
•0
20-08-2020 12:40:54
•
JIve been having the same issues with poor sound quality on my ring pro front door cam and various out door stick up cams. it sounds like a normal tone of voice when speaking, so the person on the other end can't make out what your saying when notifying them. I did call the support desk a few months ago and they had me troubleshooting for them which took way too much of my time, like an hour. I let them know that I needed to get going, because I feel that they should just be troubleshooting the issue and not the customer. I really do like the ring products except for the sound quality. Just please fix my issue is all. I'm really planning on moving on to a different company with reliable products.
•0
13-11-2020 04:49:49
THello JP68 I spent far to much time with their customer service. They sent out three a total of replacements and then I gave up . The picture quality is good but it is very difficult to hear voices clearly. I did say to them (as I also have some blink cameras ) that they should take a leaf out of their book of buy them and use their microphones!!!
•1
13-11-2020 05:00:43
- S
I have been complaining about this for over two years. One excuse after another. It's poor Wi-Fi when I've got two hundred megabit service and everything else is perfect but the audio is still choppy. EVERYBODY that I know that has the ring doorbell has the same problem. EVERYBODY! Good luck.
•0
14-11-2020 10:55:34
•
JHi sharkpai, Yes, im with you on this. I have been wondering how the people on RING TV have such good audio with loud and clear messages to whomever they are speaking with. I have the best Wi-Fi connection possible, but yet the audio is very poor for me. Guess I will need to figure out another option since there is no good support or sulution for this. If anyone finds out how to fix all this, please share. Thanks for listening and good luck to all!
•0
19-11-2020 01:31:42
- H
It's not the wifi. I've got the Ring Elite. It's hardwired through ethernet. The sound is awful. I can't understand anyone speaking at the front door. I'm sure all of you understand it's not the WIFI, but I wanted to confirm it's definitely something else.
•0
06-04-2021 01:00:39
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Jeffery
I'm having the same issue and this is the Device I got as a replacement. How do I kill the constant background noise?
0
01-05-2020 01:13:43
•