Ring Video Doorbell
Picture quality-Blue Tint to Picture
I have an Ring Doorbell Pro-1st Gen. It worked well over the last couple of years, but lately it has a " Blue tint " to the picture. Like there was a blue sweet wrapper over the lens. It works as it should, but even on playback we get this blue tint. Signal Strenght is RSSI-62. My Wi-Fi test showed 38Mbps. Heath report says " Clean bill of Heath". Any ideas. Quinny
2884 •
0 •
0 •
23-11-2020 04:56:42
Responses (3)
- U
Blue tinge on my ring camera purchased from Amazon. very annoying. It was easier to return the product the go through solving issues . Not buying another one.
•0
14-12-2023 03:31:01
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
13-01-2024 03:31:55
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Marley_Ring
Hi @quinny59! A blue colored image should not occur, especially during the day. The best first step here will be to remove power from the Doorbell Pro, either through disconnecting wires or hitting a breaker switch, then reapplying power after a few moments. Next, please ensure the Doorbell Pro is connecting to your 2.4 Ghz network, rather than a 5 Ghz network. While wifi resources look good, an RSSi of -62 can indicate some interference. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. If this concern persists despite trying the above steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
27-11-2020 04:23:13
•