Peephole Cam Snapshot/Video Not Available

I have several black sections in my Snapshot history, that's not available. Motion detection when first installed, was frequent and detected wind chime movement, adjusted to bring it closer to the porch. Now, video is not available when motion is detected, and I'm only able to see the back of the person leaving, in their car or not at all. This is my second day of installation, still within trial. Why would I pay for service if it can't record simple stuff? Not even the garbage truck that's not that far from my front door, that stops for at least 40secs? My motion detection is set for the middle of the road, so I won't record my neighbors. I can't move it closer, because I sometimes park on the street. Device health and battery is fine.