Ring Video Doorbell

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Only 2 days of video saved on website?

I was needing to review some past video and when I log into the website and go to the Activity tab, it is only showing me 2 days worth of video. (Apr 24, 25 and 26). I have the subscription. I can access older videos on the mobile app, but I actually need to see it larger so I can make out some information and need to be able to view it on my computer screen. It's also much easier to click through the videos on the website without getting lost as to which video timestamp I was looking at. Is this normal to only have a couple of days accessible? Already tried all the tech stuff clear cache, different browser, different computer.

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28-04-2020 10:46:30

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