Ring Video Doorbell
No notification via Alexa devices
According to the instructions, "when a motion alert is triggered on your Ring device, my Amazon Echo will flash yellow, send an audible chime and announce that someone is at the front door. " This does not happen. I can say, "Alexa show me the front door" and she does (so we're fully connected) but I never get notified via my Alexa (Echo Show devices) and I have confirmed that notifications and motion detection are enabled in the Alexa app. I do get all notifications through my phone with no issue.
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02-11-2019 07:03:42
Responses (8)
- S
So did you simply change the main user info to the same email as your Alexa account? We are having the exact same problem! So frustrating.
•2
12-01-2020 09:28:44
NThat's exactly what we did. Now both the Ring account and the Alexa account (email address) are the same and the notification works perfectly.
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13-01-2020 12:09:09
BI had the same issue, read this message, and contacted Customer Support to update my email address on my Ring Doorbell 2 to match that of my Amazon Echo (Alexa) account. However, that did not solve the problem. What DID solve the problem (for me, anyway) was to go into the Alexa app, press the "Devices" pentagon at the bottom right of the Alexa app, go to "All Devices", choose the name of my Ring Doorbell, and move the slider to "on" for "Doorbell Announcement" \> "Doorbell Press".
•2
28-01-2020 11:02:07
YOMG @BillyWhiz - you star. I've been getting frustrated that my doorbell wasn't notifying my bedroom Show 5 and office Show 8. Turns out I just had it unticked on the devices it notifies on!
•1
27-10-2020 09:53:14
- C
Silly as it sounds I had this exact problem for days, once I started looking into it I found my little boy had put the show in do not disturb mode. This mode stops all notifications including ring but will allow you to view the camera, check if you have a crescent moon on the screen or when you say Alexa the bar to show she is listening is purple, if either is true you are in do not disturb mode and need to turn it of. On a show you open the drop down on the show itself then press the purple moon to shut the function off, the press the doorbell and thank me later ?
•5
11-05-2020 12:16:38
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- A
Thank you for this. We just purchased the Ring Peephole and Echo 3 bundle this month October 2020 and couldn't figure out why the Echo wasn't alerting us when the doorbell was pressed (or motion sensed). It turns out that my phone number was not initially registered on my Ring account which caused a similar issue that you had with your email addresses not matching. It seems like Ring and Alexa need a 'handshake' with contact information for alerts to work across both devices.
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17-10-2020 03:50:57
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LI'm having the same issue. AFAIK the emails are the same on both ring and alexa. I can ask alexa to show the live view and that works but I don't get any notifications from either doorbell press or motion on the Echo Show 5.
•2
23-10-2020 03:41:47
NYou do have to turn on notifications individually for each device. Check your device settings in the Alexa app (not Ring) to make sure they are turned on as well.
•1
23-10-2020 04:07:19
- S
Two calls to Ring CS with this same problem. They then referred me to Amazon Echo CS who suggested I call Ring back. Solved the problem per advice listed below....Shut off the Do Not Disturb function on Alexa Show. Thanks to commenter below for the advice.
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12-02-2021 05:11:56
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- J
I tried all of the above with no luck, then I decided to disable the setting "Amazon Kids" on the Echo device and once I did that it worked!!! Now I can get the ring notifications on the Echo Show. I guess this is a bug on the app that should be fixed by the developers.
•4
01-05-2021 06:04:34
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MUs too. Purchased the Ring doorbell, 3 cameras and 4 echo dots. None of the dots are notifying us when someone rings the doorbell. We get notified on the mobile phones but that's it. Been on calls with customer support with Amazon (twice) and Ring customer support (2nd time right now). No one seems to know why we're having this issue and how to help us. We told the Ring customer service that the forum suggests it's because Amazon and Ring are under two different accounts. They always insists that's not the issue. 1. The Ring skill is on the Alexa app 2. DND is off for all four of our echo dots 3. Doorbell is enabled 4. "Doorbell Press Announcements" is enabled 5. Devices locations are all set correctly 6. We've removed the Ring skill and added back on several times Super frustrating
•1
21-05-2021 08:17:13
THi @Minuit726. I would try this: First, unlink your Ring and Amazon account. Next, relink the 2 accounts and enable the Ring skill. I personally use 2 different emails for both accounts (Ring and Amazon) and do not have issues with this. Perhaps the process of unlinking and linking will yield a positive result. Let me know if this works. If not, I can share this with my team and perhaps dive deeper on this topic.
•0
24-05-2021 11:15:40
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Nookenpox1
Never mind. We figured out that the Alexa app and the Ring device have to be under the same primary email address. I wish that were in the initial instructions. We're all set now.
4
02-11-2019 08:30:44
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