Responses (2)

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  Chelsea_Ring

  Hey @Shaun\_T. Our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) can handle all device ownership escalations, so I recommend to reach out to them if you have not been able to find out where your device is located in the Ring app. You will need to make sure you logged into the proper email address and password combination to see the device. If you have indeed done this, ensure you do not have a duplicate location that it is on. Toggling between the locations can be found under the Main Menu \> above Dashboard by clicking on the location you see there. Hope this helps and please reach out to our support team via chat or phone to get it sorted out further if you cannot!

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  21-04-2020 06:16:03

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  R

  rcalta

  I own two doorbells, a chime and a chime extender. I had to disconnect the devices due to Covid with everyone working/school from home due to bandwidth issues. Its a month later, I log into my RING account, try to connect my devices and it says I'm not the owner, to contact the owner to get access. However I AM THE OWNER - no one else. I used the app on my cell phone, my login works, pass word works - I try to connect the device and can't. NOW I have Ring devices I can't use - why would my ownership have expired or disconnected from all three devices and even scanning the device didn't work to connect it to my login????

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  12-05-2020 07:41:51

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  LooweCee

  Hello I have almost the same issue. it says that the device is own by someone else but i have just tested it one time on 2019 and due to bad internet i store it since today. when i want tu use it again its impossible for me to access it again “This device is still registered to its owner.” Do i have to access it via the cellphone used to creat the account? (IOS now i am using Android)

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  04-07-2021 12:52:17

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  Tom_Ring

  Hi @LooweCee. It sounds like you may be using a different email address to access your Ring account. This would be the cause for the error you are receiving. If you are still unable to access your Doorbell, you'll need to reach out to our support team for a device ownership change. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  06-07-2021 11:16:57

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  user6077

  Did you find a fix for this? I have just change broadband and new wifi and now it says Its registered to someone else. Customner service on Ring is Crap! 3 Ring devices and all three are redundant!!!

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  26-12-2021 03:03:13

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  Tom_Ring

  Hi @user6077. If you've just changed your wifi, you should be able to follow the steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Be sure that you are logged in to the Ring app using the same email credentials you used to setup the Ring Devices.

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  28-12-2021 05:51:37

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  paulinms

  Be sure that you are using the correct login. For some reason, it took a login with another of my email addresses. I am not sure how the incorrect email worked to log in but it did. Once I logged in with the correct email it once again showed all my devices.

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  25-04-2020 07:55:21

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