Ring Video Doorbell
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C
New Doorbell Cam
hardwired-video-doorbell
troubleshooting
Hello got a new doorbell cam and have my wife as a shared guest. question 1 why cant she see live view from her app on her phone. (note she gets notified when someone comes to the door and can see the cam and interact is this all that allows?)question 2 while i am away from my home why will my live view not load? question 3 i hard wired my doorbell but its still showing my battery is dying will i have this issue?any help is appreciated
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26-06-2022 18:00:53
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Tom_Ring
Hi @CodyC. It sounds like there may be some issues with your phone provider and your APN settings. I suggest reaching out to our support team so they can go over this with you and determine how to correct it. Additionally, hardwiring a Doorbell with provide a trickle charge to the battery, which is the primary power source. You can learn more about this in this Help Center article [here](https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring).
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29-06-2022 17:08:51
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