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B
Boone
> @Abbas2510 wrote: > I have recently got a new broadband provider and I’m unable to see any videos on my app can somebody please help me to set up my new broadband compatible with the door bellHello @Abbas2510,Changing your broadband service provider should not effect your Ring device or App . . . as long as the Wi-Fi signal is strong and fast enough to meet minimum requirements.You are connected, but just unable to see any videos (there isn't a broadband compatibility issue for Ring devices).This might steer you in the right direction to start with:[https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device)If you still unable to view your videos, you should telephone Ring Support:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope this information is helpful :)
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17-09-2020 11:04:24
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