Ring Video Doorbell
user58216
My ring did not capture a person trying to unlock my door
My ring camera doorbell did not capture a person trying to use the key to come in my house. Everything checks out fine, the connection is good, plus my son came in the house 30 minutes before the incident He was captured on camera but not the person 30 minutes later. I left with an uneasy feeling now. Anyone deal with something similar?
1012 •
2 •
0 •
13-09-2023 01:33:07
Responses (2)
- U
Same here. Doorbell did not pick up my daughter driving in and coming into the house at least twice. Who knows what else it has missed. Set to highest sensitivity, constant monitoring and no reported WiFi outages either time. Due to high settings, battery drains quickly. I’m regretting the purchase.
•0
30-11-2024 06:32:44
•
USame here. Purchased ring a month ago due to the high volume of the stolen packages. Two days ago ring detected delivery but didn’t record how it was stolen. This is so upsetting. My neighbour was in and out on a day but 0 records of her.
•0
02-01-2025 05:08:59
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user58216. I'm sorry to hear about what happened, I can imagine that causing you to feel uneasy. I can't really speculate on exactly why your Doorbell didn't record a specific event, but I can point you in the direction of different settings to check. First, I'd recommend giving your Motion Zones and Motion Sensitivity a once-over to make sure they fit your preferences. If you have a battery powered Ring Doorbell, you'll also have access to the Motion Frequency setting under Motion Settings > Advanced Settings. It's also good to check the connection on the Device Health page, as well as check your network settings to ensure nothing may have caused temporary interference in the connection. If something like this occurs again, it may be best to follow up with our support team for more in-depth assistance. You can give our support team a call at one of the numbers available here. You can also get in touch @Ring on Facebook, X, or Instagram.
0
14-09-2023 09:37:41
•