my ring 1st generation lose live view connection every time i get a motion alarm

Hi, I finally installed the ring that I have, i have an andriod S10e and installed the app. I can see the live view normally, so the wifi is connected and the app works, but everytime i get a motion alert and i want to see why [in case i have to modify the motion set up], the live view is gone. There is the option to reconnect, but it doesn't work. I have reset the app alreadyI have re-installed the door bellMake sure it is connected to the 2.4 Wifi [i do have verizon with 5 Wifi too]I test to ring the door bell and it works, i can go live view easily, it just happen after a motion alert, the live view is gone and cannot reconnect. i also have the echo 5 and link my account to amazon and add the device and it works perfect from echo device but not in my android app. what can i do? I am planning to add another doorbell to the side door and camaras for outside and add the protect program, but i need this to work properly before i start spending more in the system.