My door cam is only recording in black-and-white even during the daylight

Question

Does anyone know why my door calm went from recording in colour do you suddenly black-and-white I’ve tried everything I’ve reset it recharged it and it is still only recording in black-and-white which is really annoying!!!!!

Tom_Ring · Answer

Hi @Esoranigasil. Which model Doorbell is this. You can try a power cycle to see if this will correct it. To do this, just remove power from the Doorbell for 5 minutes, the restore power. If that does not work, you can perform a reset. For a reset, you'll press and hold the setup button for 20 seconds, then release. Once this is complete, reconnect the Doorbell to wifi. Let me know if this is helpful.

Ring Video Doorbell

My door cam is only recording in black-and-white even during the daylight

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