Motion detector sucks - how do I contact support

Motion detector sucks. Sometimes it doesn’t pick up motion like a car pulling in/out of my driveway, or delivery person walking up to the door and putting a package right under the doorbell. Ring told me to uninstall/reinstall the app and also re-setup the doorbell. I did, and it still sucks. They can’t even tell me if there is known issue, or whether I might have a defective doorbell. Also, is there no way to contact support anymore accept to post and wait?