Sorry to hear about this, @JrgJames! When a Ring device is purchased as new, the packaging should always contain all the hardware necessary for installation. Be sure to check everywhere, as there can sometimes be enclosed compartments holding these supplies within the packaging. If these screws are no where to be found, feel free to reach out to our support team who will be happy to help further! :) Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
•
29-12-2020 07:05:54
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Marley_Ring
Sorry to hear about this, @JrgJames! When a Ring device is purchased as new, the packaging should always contain all the hardware necessary for installation. Be sure to check everywhere, as there can sometimes be enclosed compartments holding these supplies within the packaging. If these screws are no where to be found, feel free to reach out to our support team who will be happy to help further! :) Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
29-12-2020 07:05:54
•