Ring Video Doorbell
Missing part with new video doorbell
I just installed my new Ring video doorbell, which I received as a gift. All went well except it is missing one of the two security screws. I can't find a way to contact the company to get a second security screw. Anyone able to help. please?
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18-05-2020 05:41:34
Responses (2)
- C
I just bought a new ring video doorbell. One of the security screws is missing. Could you please send another? Thank you
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13-07-2020 08:47:40
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CHey @CherylE. To get a replacement screw, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-07-2020 10:22:06
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Chelsea_Ring
Hey @BevUSA. You can order spare parts for the device from Ring.com under the accessories section. In addition, you can contact our support team via phone to ask for a replacement of these parts to be sent to you. For that, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-05-2020 12:03:35
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