Ring Video Doorbell
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Missing History
I had started using Video doorbell 3 plus for 20+ days now, recently added Ring alarm too. However today for some strange reason history only has one activity at 4:30 PM, since last night 11:30 PM no history until 4:30 PM, a gap of 17 hours and certain that my cul-de-sac had activity on Saturday. I didn't change any settings in last few days at all.Is this normal?
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05-12-2020 23:25:41
Responses (1)
- S
well, I did all those things, even checked battery status (was 42%). Even press the doorbell, it rang outside (don't have a chime inside house). It just stopped all of suddenly after working 20+ days fine. Finally called, ring customer support, CSR couldn't even reach doorbell remotely for soft rese
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07-12-2020 21:44:37
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Caitlyn_Ring
Hi @SmartDevices100. Have you triggered any test events on your Doorbell to ensure that it is capturing motion properly? You can test it by walking up to the Doorbell to trigger a motion alert and also pressing the button to trigger a ring. If it captures the event, it should be working properly. Any events registered by the Doorbell will appear in the Event History.
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07-12-2020 21:36:03
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