Ring Video Doorbell
Live View not working over WiFi but cellular OK
Live view not working over wi-fi in ring app but works fine through browser. I have two video doorbells. Live view works if I switch to cellular. I have Verizon Fios gigabit. Spent an hour with support from ring, no solution except to send me an article about what ports are used for live streaming. Reset Verizon router and have No vpns. Spoke to people at work and they have the same issue. Doesn’t connect or takes too long to connect over wifi. Ring app is making a direct connection when on WiFi or ports are being blocked by Verizon Fios network. All ports are available on my router. Something changed in the app and the way live view connects over WiFi. Please change/update or have the option of connecting through other means. Doorbell rings, can’t view on live view. I do have audio if I connect microphone. Microphone is allowed in iOS app. All iOS devices and windows desktop app have same issue.
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06-08-2022 12:44:33
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ajm2023
Moved ring doorbell ip to lOT network and also testes as DMZ host, so its a direct network. On home wifi, its trying to make a direct connection I think, and something is not connecting in the app. Instead of bouncing back to the Ring server like you would through a browser, Ring is saving bandwidth by trying to establish a direct network link in the app to stream video. Please fix your app.
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07-08-2022 03:24:40
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