Live view not opening with BT Whole Home

I have purchased a Ring 3 doorbell. I have BT Whole Home mesh wifi with 3 nodes and have re-sited one to give Max signal strength to the Ring. It has successfully connected and records movement. My problem is that I cannot connect to live view. Live view works immediately after a motion event has recorded but once the ring goes to sleep again live view will not waken it. I have gone into the BT settings and switched off steering but that does not help. I have gigabit internet and wifi signal strength is excellent.