Responses (6)

• B

  bosshogg

  This happens everytime I try to view an alert! My ring will finnally connect after 1 or 2 minutes which makes the device pretty worthless. Just says activating.

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  21-10-2019 05:49:18

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• L

  Lawdog

  This is happening to me too. I have tried talking to tech support and they walked me through resetting my ring doorbell 2. It worked for five minutes then stopped working again. Any suggestions? Right now this thing is worthless.

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  23-10-2019 12:58:14

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• J

  jbrclw

  I have the same issue. I assume it has to do with the App, as my wife's phone works ok, but not mine. I tried uninstalling and reinstalling the APP but still does not work.

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  23-10-2019 11:55:44

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• J

  JAS

  I have the same problem almost every time I try to connect live with the mobile app, so I got an Amazon Echo Show 5, set up the Ring skill in the Alexa app and connected, and now I can connect instantaneously with my Ring doorbell camera without fail. With the Echo Show, I can view AND talk with anyone who is within detection range of the camera.

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  24-10-2019 04:12:09

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  JAS

  It's so effective that I've ordered two more Echo Show 5 devices so I'll be near one of them no matter where I am in the house. I also have several Echo Dots around the house, and with the Ring skill, all the devices now announce when the Ring doorbell detects motion.

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  24-10-2019 04:16:30

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  jbrclw

  I have tried to uninstall and reinstall the APP. You menton RSSI. Well, that is not my issue as my wife's Note 4 phone and my old Samsung tablets work fine. My issue is on my Samsung Edge 7 phone. As far as the black video, this only occurs if I try to answer a motion event on my Edge 7 phone. If I let it record and then look all is okay. Live View never works on my Edge 7 but does on other devices. So how could this be the network connection to the Ring devices.

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  25-10-2019 11:43:48

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  CH1

  I actually had to take the doorbell off and manually charge it even though it's hardwired. I never had this problem until I installed 2 indoor ring cameras. My ring doorbell is working now but if it won't stay charged hardwired, that is an issue.

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  26-10-2019 02:26:35

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  JohnJacobs

  Just bought RIng Doorbell2. Same issues. Just saying activating on the Ring App. Won't view the live cam on Alexa. Intermittent issue, sometimes it'll work, but generally doesn't work with Alexa. So far, not working at all in Ring App (iphone). App is saying that my wifi signal is ok. Health is good on the device. 100% charge. Wireless is airport extreme. (firm: 7.9.1) My wireless isn't the issue. I'm way above the 1mb/1mb Ring requires. Any suggestions?

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  16-12-2019 04:07:52

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  Santiki

  Same problem here, device is totally useless. We had a tragedy this week and had the device been functioning better things may have turned out different, this issue has been going on for months now with no fix.

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  11-10-2020 03:49:38

• R

  Rgarrets1977

  Same issue here. I had a -61 RSSI and the rep from Ring told me to spend another $50 on the Chime Pro Externder. After installing, I have the same RSSI and still get the black videos. I am in a rather larger home (5k+ sq ft) but the router and gateway is 25 yards from the doorbell. No other WiFi issues in the home and there are plenty of connected devices and Xfinity XFi pods that help the signal throughout. What options exist to fix this so that I can use the Ring doorbell in a reliable way?

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  18-11-2019 01:51:31

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  J

  jbrclw

  I finally solved my live problem by getting rid of my mesh wifi network. I had read that there was several things that can mess with the video stream. I am not sure if it was the back haul in my mesh that had anything to do with it or not, but removing mesh and going back to normal worked.

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  19-11-2019 12:44:05

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  Rgarrets1977

  Thanks. That would be a shame as the mesh network helps with coverage throughout. The ring device is so close to the gateway (and connected to it) so perhaps it is interference but I wish I knew this would be a problem before I bought it - and the dumb Ring Chime Pro as the rep told me to get.

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  19-11-2019 06:44:31

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  Rgarrets1977

  Thank you, but the article does not help. I read all of them before posting to your community. I understand the advantages of a mesh network hence the reason we have one installed. The doorbell is close to the router and connected to that (not an access point) and the WiFi signal you all have in the app shows 'good.' I am now at -63 RSSI and every time there is motion at the door and I go to look at the video, it is black. I am ready to pack this doorbell up and ship it back to where it came from. And the Chime Pro. It's useless. We have dozens of smart home devices in and outside the house that work perfectly. Sonos, Arlo, Hue, MyQ, Rainbird, Nest, HD PV, and more. So far, this is junk.

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  20-11-2019 02:53:36