Ring Video Doorbell

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U
Issue with Ring Doorbell Pro
hardwired-video-doorbell
troubleshooting

I just installed a Ring Doorbell Pro and I've been experiencing some issues: Problem #1: Button press *usually* doesn't result in mechanical chime ringing inside. I've already set the following in the app settings: Chime Type is set to "Mechanical", and Ring in-home Chime is set to "Enabled". Problem #2: Ring Doorbell Pro prone to disconnect (seems to lose power) upon button press Problem #3: Ring Doorbell Pro disconnects when I enable intercom in Live View Please advise what I can do to fix these issues.

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10-07-2023 01:48:17

Responses (1)

  • U

    Setting the Chime Type to "None" seems to help with Problem #2 & #3 somewhat. The doorbell is less prone to getting disconnected upon button press & I can enable microphone from the doorbell to hear the sound from outside. Intercom worked once, but it still result in disconnection usually...

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    10-07-2023 01:52:34

      T

      Hi @user50620. What is the voltage rating on your transformer? What is the model number for your mechanical chime kit? Do you have your Pro Power Kit installed?

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      11-07-2023 04:57:24

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