‎IR Clicking Noise activates doorbell every morning

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user103169

IR Clicking Noise activates doorbell every morning

hardwired-video-doorbell

troubleshooting

cs-support

I saw a different thread which probably explains the clicking noise we get notifications on every morning on the doorbell camera just as the sun comes up. However, now we’re getting this notice about 5 times every morning! Is there a way to keep the infrared filter activating from setting off the door notification? (The video has a Halloween dummy in front of the house, FYI) ![FullSizeRender|video](upload://eSDaAkfkUZpwyeNz9tiPGuOylKc.mp4)

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23-09-2023 12:42:29

Responses (2)

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Justin_Ring
Hi @user103169. Thank you for sharing this concern. Try the following steps for your concern: - Give your Doorbell a [reboot using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Power cycle your Doorbell by shutting the power off to it for a few minutes and powering it back on. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call to further investigate this with you.
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25-09-2023 10:01:40
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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25-10-2023 10:01:53
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