In-home doorbell not ringing on first attempt (they have to press it twice)

I had a video doorbell 3 that would ring my in-home digital doorbell when testing, but required the someone to press the ring video doorbell two times before the in-home digital doorbell would go off. I've since upgraded to the Video Doorbell Pro and I have the same issue. Question - I am I missing a setting? Why doesn't the in-home doorbell ring the first time it's depressed? I'm getting the ring app notification someone is at my door, but no sound notification.