I just want to return an item I received that was incomplete/a previous return. Getting run around!

I just want to return apart and ring support seemingly helps me out, but does not provide a return authorization and label. I’ve spent hours on the phone and with the Chateline, the reps seem to help out, logistics can’t get me a label and return authorization. Love the Ring product hate the return system and the ability to complete a simple customer task. Can anyone out there help or offer a suggestion?Video Door Bell Wired (Return Requested and Failed)I just want to return an incomplete item and cannot get the authorization/label through the system.4 Sep 2024The door bell received had been returned previously. The seal was broken and replaced with tape that was old and discoloured. There was a screw missing for attaching electrical wire. No one obviously checked it for being complete. The owned I was helping purchased another one locally.I pressed the return button on my invoice and follow the steps to return the item.When I clicked on the link, I got the return page.. followed and completed several pages.Final Page will not go further I get this response; “Because we cannot verify your mailing address, please call us at (XXXXXXXXXX for assistance.”I phoned number and spent an hour plus on phone. Went through multiple verifications, questions. They have had to connect with Logistics?Told I would get a return form emailed to me from Logistics in a few days. Nothing arrived checked my junk mail every day.11 Sep 2024Phoned number and put on hold waiting for 25 minutes being told repeatedly “Support is Sorry for the delay”.I want to return the item? Please provide a return form.Could you send me an email authorization to return part of Order Number: xxxxxxxxxxxxxxxxxVideo Door Bell Wired?I am an account holder please use my contact information on file?11:45 John Lerry Started Chat with Me13:40 Chat Ended with “Done, There will be a confirmation email within 24 hours together with the return label. Thank you very much for the patience.”12 Sep 2024, 19:30 - No email?Order Number xxxxxxxxxxxxxxcccVideo Door Bell Wired (Return Requested and Failed)I just want to return an incomplete item and cannot get the authorization/label through the system.4 Sep 2024The door bell received had been returned previously. The seal was broken and replaced with tape that was old and discoloured. There was a screw missing for attaching electrical wire. No one obviously checked it for being complete. The owned I was helping purchased another one locally.I pressed the return button on my invoice and follow the steps to return the item.When I clicked on the link, I got the return page.. followed and completed several pages.Final Page will not go further I get this response; “Because we cannot verify your mailing address, please call us at (XXXXXXXXXX for assistance.”I phoned number and spent an hour plus on phone. Went through multiple verifications, questions. They have had to connect with Logistics?Told I would get a return form emailed to me from Logistics in a few days. Nothing arrived checked my junk mail every day.11 Sep 2024Phoned number and put on hold waiting for 25 minutes being told repeatedly “Support is Sorry for the delay”.I want to return the item? Please provide a return form.Could you send me an email authorization to return part of Order Number: xxxxxxxxxxxxxxxxxVideo Door Bell Wired?I am an account holder please use my contact information on file?11:45 John Lerry Started Chat with Me13:40 Chat Ended with “Done, There will be a confirmation email within 24 hours together with the return label. Thank you very much for the patience.”12 Sep 2024, 19:30 - No email?