Responses (4)

• K

  Katiesmi

  This is my first month out of the free trial video history included- now we only use real time viewing. I have repeatedly called ring support. They have repeatedly had me uninstall and reinstall their apps - which results in a one time success for immediate access to the camera on my ring doorbell 3. After the tech hung up I could not connect again. It was a waste of time to talk to them. Once a Ring tech told me to install Rapid Ring- same result. It worked while the tech was on the phone with me. Now we just rely on the ring device to alert us to motion. It might be the wind on the flag, a truck going by, or a real person delivering something. It might even be a friend trying to call us to the door. But we never get to talk to them or see it. Sometimes we connect in time to see their car or truck drive away. At least it’s more information than a simple doorbell. We have good wi-fi: 75. And great zones. A lower sensitivity. None of these is our “issue.” So there is no scientific reason that this doorbell 3 does not work except with the help of their paid service. We live at home and have no use for recordings. Immediate real time connection is the reason we bought the machine and that is being denied. Some factor is hidden. I wish I could buy a subscription to instant connect, without buying all the rest of their services!

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  14-01-2021 05:53:10

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• S

  stanly

  The camera does not work if you don't have the subscription, buy Arlo.

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  13-02-2021 09:55:47

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• J

  jswafa

  I've had the same issue since day one. I don't need or want a subscription, but I do want to see who's at the door when it detects motion or someone rings the bell. The live view almost NEVER comes up when I get an alert, but in the app it appears it's processing the video that it shouldn't be recording. If I go back to the device page, the view shown is a few seconds old, even though I was never able to see the live view. I've tried the Rapid Ring app, and it's marginally better - but still almost never gives me a live view immediately after a notification. So of course I can never see a person when they're at the door, or talk to them. Very disappointing!! Is this a protection racket - worthless unless you pay for a subscription??

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  04-03-2021 07:43:03

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• R

  Rolling417

  It’s same for me . Called customer support and wasn’t any help. Now I am thinking maybe getting subscription will help

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  31-05-2021 06:10:47

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