S
I bought a used ring doorbell and need help
hardwired-video-doorbell
troubleshooting
I need help figuring out how to reboot my ring doorbell. I know the hold for 20 second. I have watched so many you tube videos but the thing is I got it from a friend and it apparently has a account already on it. How do I do this with out praying the other owner will help me. Help!!!
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13-03-2022 04:53:24
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Marley_Ring
You are certainly completing the device reset correctly, however, this may need a change of ownership as well. Check out Change of Ownership process for the best guide to completing this. https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices For further assistance with gaining ownership, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-03-2022 04:56:23
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