Ring Video Doorbell
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Horizontal colour lines during pre roll
battery-video-doorbell
troubleshooting
Hi, ive just purchased a Ring Doorbell 4 and on pre roll im getting horizontal coloured lines across the recordingThis ends as soon as normal recording starts and it happens in both daylight and night-time.Any suggestion please?Mark
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08-01-2023 19:12:16
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Justin_Ring
Hi @user32656. You can try [rebooting your Doorbell from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) to see if that helps. Also, verify your Doorbell has [a good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-01-2023 20:50:33
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