Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
T
HELP! Ring Pro Doorbell Black Box on Screen
hardwired-video-doorbell
We recently bought a home that already has the Ring Doorbell Pro. I set up my account and have paid for service. There is a black box on live video and recorded videos. I have attached a screenshot. I have checked Privacy zones and there are no privacy zones set up. How do I get rid of this black box?
3490 •
0 •
0 •
02-11-2020 09:10:35
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @theneedlenerd. Thank you for attaching the photo. It certainly looks like a Privacy Zone. I would ensure that you are logged in as the owner of the Ring account, and check them again. When you are on the Privacy Zone screen, tap on the black square to bring up the menu to delete it. You can also try to reset your Doorbell and reconnect it to wifi. This can be done by pressing and hold the setup button for 20 seconds, then releasing. Allow 1 minute for the Doorbell to reboot, then [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. If this doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
04-11-2020 07:21:34
•