Ring Video Doorbell

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R
Has ability to customize chime sound on Video Doorbell been removed?
troubleshooting
hardwired-battery-video-doorbell
chime

I can't find a way to customize the ring sound on my doorbell (video doorbell 4) anymore. I was able to do this last year (halloween, christmas, etc) but the option seems to have been removed. As far as I can tell, they're pushing me to buy an extra "chime" device - which I don't want and clearly don't need if it was able to be customized before. Am I missing something?

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07-07-2022 17:37:08

Responses (2)

  • T

    Hi @rjnca. I would start by making sure that your Ring app is up to date, as well as your phones OS. From there, you should be able to change your [App Alert Tones](https://support.ring.com/hc/en-us/articles/115005889863-How-to-Use-Ring-App-Alert-Tones).

    1

    08-07-2022 23:14:18

    • F

      Just noticed that I am unable to change tone in doorbell(not app). I have had a gen 1 then gen 4 since 2017 and was previously able to change the tone . Ring chat agent wrongly days this feature was never an option. Grrrr.

      0

      08-07-2023 14:19:45

        T

        Hi @Falconmick. The tone that is played from the doorbell is not able to be changed. The only tones that can be changed are the tones from the Ring app or your Chime.

        0

        11-07-2023 16:19:41

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