Ring Video Doorbell
Force Firmware to Update on Ring Video Doorbell Pro
When I check the Firmware Version in Device Health, it shows Version 1.16.00263 instead of "Up to Date" as it should. That is suppossed to mean the Firmware needs to be updated. How do I update that outdated Version of the Firmware?
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29-09-2019 03:49:39
Responses (3)
- D
If Ring would spend the same effort they spend on "making excuses" on actually solving problems, we would definitely have fewer of those problems.
•7
29-09-2019 06:52:17
DI / We definitely need to have a way to determine (at a glance) whether or not the Firmware is OR is not up to date. What Firmware Version did you have that Ring said WAS up to date?
•2
29-09-2019 06:55:07
DHello. I just read this message thread after having the same problem with the same device showing the same version of firmware. Since your last post, were you ever able to get the doorbell to show Up to Date or does it still show version 1.16.00263? I wonder if that is still the latest version and how we'll know if there is an updated firmware version since our doorbells aren't showing Up to Date. Thanks.
•0
09-11-2019 02:27:56
- C
Learn more about your device's Firmware, [here](https://support.ring.com/hc/en-us/articles/115004599926-Updating-the-Firmware-For-Your-Ring-Devices). Please be patient if your device state's a number - it will update automatically :)
•0
20-11-2019 05:04:02
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IHi, how long does it take to get the new firmware? I'm still at 1.16.00263. I have motion detections and live views every day, when check, the date of the healthcheck changes but the firmware version doesnt nor is the doorbell in update mode.
•0
04-12-2019 10:24:47
RI'm not sure how long it took to update. I was checking it frequently for about 2 weeks and then stopped checking. I checked again a few weeks later and it finally showed "up to date".
•0
05-12-2019 12:02:36
TI have had my ring dorrbell pro for about 20 days and it has never shown an up to date message in firmware field, currently shows 1.16.00272. Also video snapshot cature has never worked as well. I have called into ring support twice with no success in solving my issues. Is there a way to escalate beyond this first level of support. Starting to loose faith in Rings ability to solve these issues.
•0
12-01-2020 09:40:24
BI called again today, talked with a ring agent & told him I didn't want this pro anymore,I wanted one that was known good working. He said he escalated me to level 2 & I would be contacted in 24 to 48 hrs
•0
12-01-2020 11:13:02
- D
I have the same problem. My rear door camera says "up to date" but the doorbell had the firmware listed, which according to the doc means that firmware is NOT up to date. After 2 hours on the phone with support, it turns out that my firmware was in fact up to date, it just didn't say so in the app (like it is supposed to say). I reinstalled the app per support's advice, but it still shows the number, not "up to date." Clearly a bug in the app. How am I supposed to know if my doorbell firmware is up to date? Call tech support every month? Can't find any way to report a bug on the app.
•0
20-12-2019 11:48:18
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BI wouldn’t buy that story. Their online chat Support told me the same nonsense. Then I spoke to a US Support Agent to troubleshoot the Snapshot Capture feature which wasn’t working, he told me my Firmware was outdated and was unable to update after multiple Forced attempts. Ultimately he sent me a replacement unit and after installing that one it updated and everything works great now. I think you need atleast 2.1.01005 to have that feature work.
•0
21-12-2019 03:15:56
DI am having the same issue. After a week and a very long support call I was told to take it back. Took it back, the new one has been in place for a week and no update. Spoke to support and they are pretty useless. Not sure how many times a person can go through setup. They wanted me to take this one back, they also blamed my wifi (Eeros)., They blamed my ISP..not enough bandwidth which is 300down and 24up. Funny that the connection is good enough for 3 laptops, 2 desktops, 4 phones, 3 firesticks, a camera system, 2 smart TVs but not for a doorbell. Support is trained to blame the customers side of things and leave it at that. My neighbor installed in about 2 weeks before me and it has updated..
•0
24-12-2019 05:54:02
NI’m just paying attention to this whole firmware thing today for the first time. As of right now, my Video Doorbell Pro is at 2.1.01005, so I assume that it’s been at least 20 days since Ring last updated my device if I’m going by others’ responses.
•0
30-12-2019 05:14:55
DSame issue here. Been at 2....005 for a few weeks now on my two doorbell pros. At minimum Ring should publish firmware update numbers and information like other companies do. I haven't tried calling support yet. I tried support on another issue I was having and they weren't much help.
•0
31-12-2019 04:13:34
5Hey everyone, for what it's worth, I spoke to support earlier this week about something unrelated and she advised, despite showing the version number, my DB Pro and Wired SuC are both up to date on v. **2.1.01005. ** I realize this contradicts what's stated on the Ring site, that if it doesn't say Up to Date, it's not, but that's what I was told... Still, no issues with either device, and Snapshot Capture finally appeared on NYE out of nowhere for all 4 of my cameras.
•0
02-01-2020 10:33:01
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RGBellCSI
I am having the same issue. I did an online chat with Ring support. They remotely rebooted the device and that did not fix it. They suggested reinstalling the app. Nothing. They said that I have the latest firmware version and it shouldn't be a problem. I told them that I was concerned that it wouldn't recognize a future update and they said it would be okay. It shows the same thing with the Windows 10 app. I have two Spotlight Cams and they both report "up to date". Not impressed.
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29-09-2019 05:38:22
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