Ring Video Doorbell

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Faulty transformer
hardwired-video-doorbell
device-settings
transformer
troubleshooting

I've only had my wired ring doorbell since april and its stopped working. after visit from my expensive electrician it turns out the tranformer is faulty. Am i due a refund/replacement? Literally about to go on holiday really wanted it functionable. Arg

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23-08-2023 06:15:44

Responses (2)

  • T

    Hi @user55820. Here in the Ring Community, we don't have access to your account information, therefore we are unable to process and refund/replacements. I suggest reaching out to our support team for this, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

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    25-08-2023 07:49:24

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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      24-09-2023 07:49:48

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