Event history not playing

Hey all, I’ve been having this issue for a while where I can’t watch any of the playback videos. I’ve deleted the app from my phone, rebooted my phone, checked it’s up to date and it still doesn’t work. The same issue is happening for all my family members and they’ve all followed the steps above. The event history tabs don’t work on WiFi and even when we switch to cellular only. Anyone else having this issue?! Would appreciate some help on how to get it sorted! Thank you!