Ring Video Doorbell
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U
Event History & Basic Plan..
Hi, I pay for the Ring Basic Plan and can only go up to 10th December in my event history. According to the plan, I should have 180 days of event history. I need to access recordings from 6th November to prove collection of a returned Amazon package, so any help would be appreciated! I am in the UK, if that matters. Thanks!
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09-01-2025 05:13:19
Responses (1)
- U
That is really bad. Not once was I ever told about this, so I've pretty much been paying for nothing for over a year!
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13-01-2025 12:19:26
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Tom_Ring
Hi @user_759303. You can have up to 180 days of video storage, if you've selected that amount. You can learn more about this here. If you did not have this selected, then your videos will not be there.
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10-01-2025 05:28:03
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