Ring Video Doorbell
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J
Dropped and cracked top of ring 3 case.
I was installing the wedge and connecting the 24v wires when the doorbell slipped out and hit the doorstoop. It cracked the top of the unit and I am hoping that I can replace just that. Any help would greatly be appreciated. Jim
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24-09-2020 03:56:19
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Marley_Ring
Sorry to hear about this, @jrmac53! While a faceplate can be replaced on most models, if this damaged the portion of the Doorbell that is not removable, there is not a part for this. It sounds like this is a new device, in which our support team should be able to help with a replacement. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)
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24-09-2020 04:30:58
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