Ring Video Doorbell

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Doorbell Pro offline, steady half bright white illuminated ring won’t spin when reset
hardwired-video-doorbell
installation
troubleshooting

Purchased the Ring Video Doorbell Pro and Stick up Stick Up Camera 9 months ago. Both have been offline for over a week. Started with Doorbell Pro and that is where I am stuck. Have not ventured re-connecting the Stick Up Camera. Opened App \> Device Health \> Reconnect to WIFI White ring on Doorbell Pro was not spinning. White ring was illuminated all the way around but at only half the brightness. It was not spinning or flashing. Pressed reset button (2 seconds) and released. Nothing happened. Still had White ring illuminated all the way around but at only half the brightness. It was not spinning or flashing. Pressed reset button approximately 30 seconds. White light got bright, spun around once and then the top half flashed blue for a long time the stopped and went right to White ring illuminated all the way around but at only half the brightness. It was not spinning or flashing. Not sure what the White half bright light means? Is there a table for the Doorbell Pro that lists all of the light sequences and what they indicate? Deleted Ring App \> Reinstalled Ring App So, tried it one more time. Opened App \> Device Health \> Reconnect to WIFI Nothing happened. Still had White ring was illuminated all the way around but at only half the brightness. It was not spinning or flashing. White ring was not spinning. White ring was illuminated all the way around but at only half the brightness. It was not spinning or flashing. \> pressed reset button (2 seconds) and released. Nothing happened. Still had White ring illuminated all the way around but at only half the brightness. It was not spinning or flashing. Verified voltage at Doorbell Pro and have 17.85 Vac. Reattached Doorbell Pro to house and went inside and shut off breaker for doorbell. Verified D-bell Pro was no longer illuminated. Turned breaker back on after being off for 1 hour. Went back to D-bell Pro and found. White ring was not spinning. White ring was illuminated all the way around but at only half the brightness. It was not spinning or flashing. Pressed reset button (2 seconds) and released. Nothing happened. Still had White ring illuminated all the way around but at only half the brightness. It was not spinning or flashing. Through all this I had Bluetooth off, Hot Spots off and was not seeing the Ring Network. Am I correct in the assumption that when the White ring is spinning that is when the Ring network is being broadcast? Now I turn to the forum…what do I do next?

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05-01-2020 05:25:18

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