Ring Video Doorbell
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Doorbell Pro 2 not connecting
I have a doorbell pro 2- plugged in and I don’t know if it won’t enter setup mode or just not working. When power it on a constant white light fades in and out. If I go through setup it fails constantly saying unable to connect to the ring device. I’ve reset it 20+ times, it’s mains powered and next to the router so ring website doesn’t offer any other help. Is it broken?
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04-11-2020 07:02:26
Responses (1)
- T
Hi @Sdocks. If you are having issues with connecting to Live View, this Community article [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) will help. If you are having issues connecting to wifi, try resetting th
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06-11-2020 23:44:50
KMine is doing the same thing as OP. It was a flashing blue light for charging, then that went away and now it's just a slow flashing solid white light. The whole circle slowly fades in and out. Tried resetting, tried cutting power. It's been like this for 24 hours. Will not go into setup mode.
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07-11-2020 11:53:59
CHey neighbors! If the troubleshooting steps previously recommended in this thread are not helpful in resolving your concern, it would be best to reach out to our support team directly for further assistance. You can give our support team a call at one of the numbers available [here](https://support.
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10-11-2020 17:25:34
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Tom_Ring
Hi @Sdocks. You'll know your device is in Setup Mode when there is a white, spinning light. Try turning off power to your Ring Pro for 3 minutes, the turning the power back on. Allow the Ring Pro to boot up and you should be able to enter Setup Mode. I hope this helps!
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05-11-2020 20:03:41
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