Ring Video Doorbell

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M
Doorbell gen 2 mounting height confusion, 1.2m from middle of doorbell?
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troubleshooting
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Hi All I've read the link here https://support.ring.com/hc/en-gb/articles/360040763812-Proper-positioning-for-your-Ring-Video-Doorbell-2nd-Generation- The mounting height is confusing me, I originally read it as the bottom of the doorbell should be 1.2m from the ground, however this picture from the link above: ![image|690x332](upload://uw8fwb1HYyBR35ebXE4QsXww15Q.jpeg) shows the 1.2 metres measured almost at the middle of the doorbell, is that correct? Advice appreciated :slight_smile:

580

0

1

18-08-2023 11:33:57

Responses (2)

  • J

    Hi @marcster. Thank you for bringing this to my attention. I will reach out to my team to have this looked into and updated. Please use the image on this Help Center [page](https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Ring-Video-Doorbell-2nd-Generation-with-an-Existing-Doorbell) to see how high your Doorbell should be installed.

    0

    18-08-2023 07:47:00

      M

      Thank you, so just to confirm @Justin_Ring the doorbell should be mounted 1.2m measuring from the bottom of the doorbell if i'm reading the article correctly? thanks again :slight_smile:

      0

      21-08-2023 10:40:35

      T

      Hi @marcster. It won't make much of a difference if the distance is from the top, bottom, or middle of the doorbell. Ideally, the middle of the doorbell will give you the best results.

      1

      21-08-2023 06:08:07

  • S

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    0

    20-09-2023 06:08:55

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